I don’t believe that an online service may be just like one face, because people express his or her energy when interacting with another person, but for lack of time, mobility, because you have a busy life or because you simply want to try something different? Will you give up for help, to talk to a professional in the moments when you need more power or guidance to follow your path? and all that, from home or from wherever you are and with your computer or your mobile.
Why not try it?
New technologies offer us the possibility to reach people who, otherwise, would be very difficult. They also have the ability to adapt to our needs and our available time.
Therefore, with the evolution of the new technologies, I consider the challenge of providing online services, while still providing, of course, the face option.